Where are you based?
I am currently based in the UK!
Do you ship internationally?
Yes! I will be shipping internationally in accordance with the Royal Mail World Zones, you can find more information about here
When will you ship out orders?
I will be shipping out orders as they come, please check your emails for notifications on when your order will be shipped!
How long will my package take to arrive?
From the dispatch date:
- UK - 2-3 Working Days
- Europe - please allow up to 1-2 weeks
- International (everywhere else) - please allow up to 2-3 weeks
As COVID is still affecting mailing services in the UK and couriers abroad, I ask you to please be patient and understanding if your order take a bit longer to arrive in these circumstances!
Do you accept returns and refunds?
Unfortunately, all orders are non-refundable or returnable, and I am unable to control anything that happens to the order once it is mailed out.
For more safety of mind, I recommend selecting tracked shipping at the checkout!
Where can I contact you?
If you have any further questions or need further assistance, please feel free to either fill out the contact form on this website, or DM me directly on Instagram @melonnnpie.
I aim to respond to all enquiries within 48 hours, but if you still cannot reach me via this website, please do DM me as this may be faster!